Privacy policy

1. Information We Collect

When you browse or place an order on our website, we may collect:

• Full name
• Billing and shipping address
• Mobile number
• Email address
• Payment information (handled securely by verified payment partners)
• Order and purchase records
• Device details, IP address, browser type, and general location (via cookies)

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2. How We Use Your Information

Your data is used strictly to operate and improve our services. This includes:

• Processing and delivering your orders
• Sending order confirmations and shipping updates
• Providing customer support and resolving queries
• Enhancing website experience and showing relevant products
• Detecting fraud and preventing misuse

We do not sell, rent, or trade your personal information to any third party.

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3. Communication

We may contact you through:

• Email
  
• Instagram

Only for order updates, support responses, and occasional new arrivals or offers.
You may opt-out of promotional communication anytime.

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4. Data Protection

We implement security measures such as encrypted connections (SSL) and trusted payment gateways.
Access to customer data is limited to authorized personnel only.

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5. Cookies

Our website uses cookies to:

• Keep items saved in your cart
• Remember login preferences
• Understand visitor behavior to improve performance

You can disable cookies anytime through your browser settings.

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6. Third-Party Services

To operate efficiently, we use trusted service providers for:

• Payment processing (example: Razorpay, Paytm, or similar gateways)
• Website analytics
• Shipping and order fulfillment

These providers receive only the necessary information required to perform their services.

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7. Your Rights

You have the right to:

• Access your stored personal data
• Request corrections
• Request deletion (except where legally required to retain records)

To submit a request, contact us at:

📧 Email: support@epoqe.in
📱 Instagram Support: EPOQE.IN

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8. Policy Updates

We may update this Privacy Policy periodically.
All updates will appear on this page along with the revised effective date.

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By using our website, you agree to this Privacy Policy.

Thank you for shopping with Epoqe.