Shipping & delivery

01About this policy

This Shipping & Delivery Policy applies to all orders placed on epoqe.in. All orders are shipped from India using reliable courier partners. This policy forms part of our Terms of Service.

02Order processing

• Orders are dispatched within 1–3 working days after the order is confirmed (and, for prepaid orders, after payment is confirmed).
• During sales, launches or peak periods, dispatch time may extend slightly.
• Orders placed on Sundays or public holidays are processed on the next working day.
• Every piece is checked and packed with care at our Surat studio before it is handed to our courier partner.

03Estimated delivery time

These timelines are estimates and depend on courier serviceability in your location.

04Shipping charges

• Free shipping on prepaid orders above ₹999.
• Any shipping charge that applies to your order is shown clearly at checkout before you pay.
• All prices on epoqe.in are in Indian Rupees (INR) and inclusive of applicable taxes.

05Cash on delivery

• Cash on delivery (COD) may be available for selected orders and serviceable pin codes, as shown at checkout.
• COD orders include an additional charge, which is non-refundable.
• Please keep the exact amount ready and make sure someone is available to receive the parcel.
• Prepaid orders above ₹999 ship free — paying online is the quickest way to save.

06Tracking your order

• As soon as your order ships, a tracking link is sent to your WhatsApp or email.
• You can also track your parcel any time on our Track Order page.
• If you do not receive tracking within 3 days of ordering, message us on WhatsApp +91 95747 75711 with your order number.

07Delivery address & contact details

• Please double-check your shipping address, pin code and mobile number before completing checkout.
• If you notice a mistake, message us immediately. We will try to update it if the order has not yet been dispatched, but changes cannot be guaranteed.
• Epoqe is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

08Delivery attempts & returned parcels

• Our courier partners attempt delivery 2–3 times. Parcels that cannot be delivered because the customer is unreachable may be returned to us.
• If you would like us to re-dispatch a returned order, re-shipping charges may apply.
• Repeatedly refusing cash on delivery orders may lead us to restrict COD on future orders.

09Delays

Occasionally, deliveries may be delayed by courier operations, weather, local restrictions, festivals, strikes or other events outside our control. We are not liable for such delays, but we will always help you follow up with the courier. If your parcel seems stuck, message us with your order number.

10Lost, damaged or tampered parcels

• If the outer packaging looks damaged or tampered with, start recording a video before opening the parcel and contact us within 3 days of delivery.
• A continuous opening video is required for any damage, defect, missing or wrong-item claim. Please see our Returns, Exchange & Refund Policy for details.
• If tracking shows your parcel as delivered but you have not received it, contact us within 48 hours so that we can raise it with the courier.

11Contact & official channels

For any shipping or delivery question, please contact us only through our official channels: