Questions, answered

Choose your product, select your size and quantity, and tap “Add to cart”. Proceed to checkout, enter your details, choose a payment method and confirm your order. You will receive an order confirmation by WhatsApp or email.

No, you can check out as a guest. An account lets you view your orders and save your addresses for faster checkout.

Orders cannot be cancelled once confirmed, because we start processing them straight away. Please double-check your size, address and phone number before completing checkout.

Changes to size, colour or quantity are not possible once an order is placed. If the size doesn’t fit after delivery, you can request a size exchange within 3 days.

Message us within 3 days of delivery on WhatsApp +91 95747 75711 with your opening video and clear photos of the item and packaging. Once verified, we send a free replacement.

Our newest styles are available from XS to 4XL, with 5XL in selected styles. Some earlier styles run XS to XXL. Available sizes are shown on each product page.

Tap “Size Guide” on the product page — measurements differ from style to style. You can also read our Size Guide to learn how to measure yourself and use the size finder.

We generally recommend the larger size, especially for structured shirts and pleated tops. If you’re unsure, WhatsApp us your bust, waist and hip measurements and the product link, and we will suggest a size.

Co-ord sets are sold as a complete set in one size, unless the product page says otherwise. Each product page lists exactly what is included — for example shirt and pants, or shirt, inner top and pants.

Orders are dispatched within 1–3 working days. Delivery usually takes 2–5 working days in metro cities and 5–8 working days in other areas, depending on courier serviceability.

Once your order ships, a tracking link is sent to your WhatsApp or email. You can also use our Track Order page, or message us your order number.

Yes. Shipping is free on prepaid orders above ₹999. Any shipping charge on other orders is shown at checkout.

Please double-check your address before paying. If you notice a mistake, message us straight away — we’ll try to update it if the order hasn’t been dispatched, but we can’t guarantee it.

Check the tracking link first. If it seems stuck, message us your order number and we’ll follow up with the courier for you.

At the moment we ship within India only.

You can request a return or exchange within 3 days of delivery. Items must be unworn and unwashed, with the original invoice, tags and packaging. Read the full Returns, Exchange & Refund Policy.

Yes, within 3 days of delivery and subject to stock. A ₹170 exchange handling fee applies per order, and the replacement is dispatched within 2–5 working days after inspection.

You choose: Epoqe wallet credit is instant and free with no deductions, or a bank / UPI refund is processed in 5–7 working days with a ₹350 processing and logistics charge.

Most discounted and sale orders are not eligible for returns. Verified damage, defects or wrong items reported within 3 days are always supported.

Yes, for any damaged, defective, missing or wrong-item complaint. Record one continuous video from the sealed parcel to the product and tags.

We provide pickup in most locations. If pickup isn’t available at your pin code, you can courier the parcel to us and share the tracking details.

UPI, debit and credit cards, net banking and other Razorpay-supported methods, as available at checkout.

COD may be available for selected orders and pin codes, as shown at checkout. COD orders carry an extra charge, which is non-refundable.

Yes. Payments are handled by secure, encrypted payment gateways. Epoqe never sees or stores your full card details or UPI PIN.

This is usually reversed automatically by your bank within 5–7 working days. If it isn’t, message us with your payment details and we’ll help.

Add any 3 styles from our clothing range to your cart and one of them is free automatically, usually the lowest-priced one. With 5 styles, Buy 3 Get 2 Free gives you two free items. No code is needed.

Yes. Use EE100 at checkout for ₹100 off your order. It can be used once per customer and works together with Buy 2 Get 1 and Buy 3 Get 2.

No. Discounts and coupon codes must be applied at checkout and cannot be added after an order has been placed. See all current offers on our Offers page.

Modern western wear: co-ord sets (shirt-and-pant, shorts, skirt and 3-piece sets), shirts, linen sets, shirt dresses and kaftans, plus unstitched suit material. Browse everything in All Clothing.

Yes. Our Unstitched Suit Material Guide explains what comes in a set and how to get it stitched. Each product page lists the exact pieces and lengths included.

We photograph every product carefully, but slight differences in colour and shade can occur due to lighting and screen settings. See our Fabric, Colour & Print Disclaimer.

Breathable cottons and cotton blends, linen blends, rayon blends, satin blends, chiffon blends and textured weaves. Every product page lists its fabric. Read more in Our Fabrics.

Always follow the care label. As a general rule, wash gently in cold water, wash dark colours separately and dry in the shade. Our Fabric Care Guide has tips for every fabric.