Let’s talk
Sizing advice, order updates, exchanges or just a quick question — our team is a message away. We have exactly two official channels, so you always know it’s really us.
WhatsApp is chat only. We don’t take or make support calls. Please share your order number so we can help faster.
2nd Floor, 206, Crystal Corporation, Opp. Devi Darshan Soc,
Rangani Farm Road, Near Royal Park Soc,
Punagam, Surat – 395010, Gujarat, India
GSTIN: 24AWHPJ2610E1Z4
Maybe we’ve already answered it
Most questions are answered in our guides and policies — each one has its own smart search.
Track my order
Enter your order details to see live tracking, or use the link sent on WhatsApp and email.
Track orderExchanges & returns
3-day window, instant wallet credit, size exchanges and opening videos — explained simply.
Read policyFind my size
Measure yourself in two minutes and get a size suggestion instantly.
Size guideShipping & delivery
Free shipping on prepaid orders above ₹999 and dispatch in 1–3 working days.
Shipping policyFAQ
Orders, payments, COD, offers and wallet credit — all in one place.
Browse FAQStay safe
How to spot fake numbers and profiles pretending to be Epoqe.
Important noticeEpoqe has only two official support channels: WhatsApp +91 95747 75711 (chat only) and support@epoqe.in.
Any other phone number, WhatsApp account, email address, social media profile, website or person claiming to represent Epoqe or its support team does not belong to us. We do not make support calls from any number. Our official Instagram page @epoqe.in is for new arrivals and updates only, not for orders, payments or support.
For your safety, Epoqe will never ask for your OTP, UPI PIN, card details or passwords, ask you to install any app, or ask you to pay into a personal bank account or UPI ID.
We kindly request you not to share order or payment details on any other channel. Epoqe and SHIVAM ENTERPRISE are not responsible for any loss, fraud or misuse that arises when a customer communicates with, or makes a payment to, anyone other than our two official channels. If you are unsure whether a message is genuine, please verify it with us on our official WhatsApp first.